At Madras Rosaries, we strive to ensure customer satisfaction. Our cancellation and refund policy is designed to be fair and transparent for our customers. Please review the following details regarding cancellations, returns, and refunds:
Returns and Exchanges
- Return Period: Items can be returned or exchanged within 30 days from the date of purchase if they are unused, undamaged, and in their original packaging.
- Initiating Returns: To initiate a return or exchange, please contact our customer service team at [Email Address] within the specified return period. Please provide your order number and details about the item you wish to return or exchange.
Refund Processing Time
- Refund Timeframe: Once the return or exchange request is approved and the item is received, refunds will be processed within 7-10 business days.
- Refund Method: Refunds will be issued through the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.
Conditions for Returns and Refunds
- Items must be in their original condition, unused, and with all tags and packaging intact.
- We reserve the right to refuse returns if the item does not meet our return policy standards or if the return process is initiated beyond the specified return period.
Shipping Costs
- Customers are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part or a defective product.
Contact Us
If you have any further queries or need assistance with returns, exchanges, or refunds, please contact us:
Madras Rosaries
29, Sebestiyar Nagar
Velankanni, Tamil Nadu – 611111
Email: madras.rosaries@gmail.com
Phone: 91 79043 23038
Thank you for shopping at Madras Rosaries. We value your satisfaction and aim to provide a hassle-free experience for all our customers.